Accessibility Statement

Our goal is to design, develop, and maintain the website with reference to generally recognized accessibility practices, including the Web Content Accessibility Guidelines at Level AA.

Accessibility is an ongoing effort. Technology, content, third-party integrations, and accessibility standards change over time. This statement is not a representation that every page or feature is currently free from all accessibility barriers.

Our accessibility practices may include:

• Semantic headings and page structure;
• Keyboard-accessible navigation with visible focus;
• Text alternatives for meaningful images;
• Sufficient color contrast;
• Form labels and instructions;
• Error messages that don't rely only on color;
• Accessible buttons, links, accordions, dialogs, and progress indicators;
• Responsive layouts that support browser zoom and text resizing; and
• Automated and manual testing.

We aim to make key customer functions accessible, including:

• Requesting an estimate;
• Selecting a service;
• Comparing service checklists (see our Compare Service Checklists tool);
• Choosing a date and reviewing pricing;
• Entering property information;
• Managing recurring appointments;
• Accessing invoices;
• Cancelling or rescheduling; and
• Contacting support.

If a booking or account feature is difficult to use because of a disability, contact us for assistance or an alternative method.

Some website forms use Google reCAPTCHA v3 to help prevent automated abuse. Because reCAPTCHA v3 may evaluate requests in the background, a legitimate submission may occasionally require another verification step or may not be accepted automatically.

If reCAPTCHA prevents you from completing a legitimate form, contact us using the information below or through our contact page.

The website may include third-party payment processing, map content, Microsoft Clarity, and Google reCAPTCHA. We do not control every aspect of third-party accessibility, but we aim to select and configure providers with accessibility in mind. Please report a third-party barrier so we can investigate, provide assistance, or consider an alternative.

For accessibility assistance, contact:

When contacting us, include:

• The page or feature involved;
• A description of the difficulty;
• The device and browser used, if known;
• The assistive technology used, if relevant; and
• Your preferred contact method.

Do not send payment-card information, passwords, door codes, or other sensitive information in an accessibility report.

Upon request and when reasonably possible, we may assist through telephone, email, representative-assisted booking, an accessible electronic document, or another reasonable communication method. Providing an alternative does not end our effort to improve the digital experience.

We welcome feedback. We aim to:

• Acknowledge accessibility requests within 2 business days;
• Investigate reported barriers;
• Provide reasonable interim assistance;
• Prioritize barriers affecting essential transactions; and
• Communicate the outcome or planned remediation when appropriate.

Response times may vary based on complexity and third-party dependencies.

We may periodically:

• Audit templates and components;
• Test keyboard navigation;
• Review color contrast;
• Check form labels and error handling;
• Review images and media;
• Evaluate third-party integrations;
• Train team members responsible for content; and
• Update this statement.

Submit formal requests using the contact information above, or through our contact page, with the subject line Accessibility Request.