SMS Terms and Conditions

Depending on your selections and relationship with us, future messages may include:

Transactional Messages

• Booking confirmations;
• Appointment reminders;
• Arrival updates;
• Access questions;
• Schedule changes;
• Payment notices;
• Service-completion notices;
• Recurring-plan messages;
• Account-security notices; and
• Customer-support communications.

Marketing Messages

When you separately consent, messages may include promotions, discounts, referral offers, seasonal reminders, new-service announcements, and requests for reviews or feedback. Consent to marketing texts will never be a condition of purchasing services.

By providing a mobile number and affirmatively opting in, you will authorize Coastal Casa Cleaning and its messaging providers to send texts to that number for the purposes disclosed at the point of consent. We will never use a prechecked marketing-consent checkbox.

By opting in, you represent that:

• You are the subscriber or customary user of the number;
• You have authority to consent;
• The number is accurate; and
• You will notify us if the number changes or is reassigned.

Messages may be sent using automated technology where disclosed and permitted by law. Consent to automated marketing messages will never be required to purchase goods or services.

Message frequency will vary based on bookings, recurring-plan activity, account activity, support requests, and marketing preferences.

Message and data rates may apply under your mobile plan. Coastal Casa Cleaning is not responsible for charges imposed by your carrier.

You will be able to opt out of marketing texts at any time by replying STOP. We may send one confirmation message acknowledging the opt-out. Opting out of marketing will not prevent individually requested or essential nonmarketing communications where another legal basis applies — we will never use transactional messaging as a pretext for marketing.

Reply HELP or contact us using the information in the Contact Us section below.

Participation will be subject to carrier availability. Wireless carriers are not liable for delayed or undelivered messages.

Delivery may be affected by carrier availability, device settings, network conditions, filtering, number changes, or technical issues. Do not rely solely on text messages for emergencies or urgent safety matters.

We will collect and use mobile numbers and messaging information as described in our Privacy Policy. Mobile opt-in data and consent will not be shared with third parties for their own independent marketing purposes.

Notify us promptly if you stop using the mobile number you opted in with. We may use reasonable processes to identify deactivated or reassigned numbers and stop messages.

You may not use any future SMS program to harass personnel, send unlawful or threatening content, impersonate another person, transmit malicious code, interfere with systems, or violate law.

We may launch, change, or discontinue an SMS program at our discretion. Material changes will be communicated where required.

Questions may be directed to: