Privacy Policy

This Privacy Policy applies to personal information processed by Arasay LLC in connection with Coastal Casa Cleaning and the Services.

It does not apply to:

• Websites, applications, payment platforms, social networks, or services operated independently by third parties;
• Employment, contractor, or job-applicant information governed by a separate notice or agreement;
• Information processed by us solely on behalf of another business under a separate written agreement; or
• Information that has been aggregated, anonymized, or deidentified so that it cannot reasonably be associated with an identifiable person or household.

Third-party websites and services are governed by their own privacy policies and terms. We encourage you to review those policies before providing information to those parties.

The personal information we collect depends on how you interact with us and which Services you use.

A. Identifiers and Contact Information

We may collect:

• First and last name;
• Email address;
• Telephone number;
• Billing address;
• Service address;
• Mailing address;
• Account username or customer identifier;
• Communication preferences;
• Alternate or emergency contact information; and
• Other identifiers you voluntarily provide.

B. Property and Service Information

We may collect information needed to provide an estimate, schedule a cleaning, and perform the requested service, including:

• Property address;
• Property type;
• Approximate square footage;
• Number of bedrooms and bathrooms;
• Number of occupants;
• Property condition;
• Presence and type of pets;
• Cleaning-service type;
• Service frequency;
• Requested add-ons;
• Preferred dates and arrival windows;
• Parking, gate, elevator, concierge, or building instructions;
• Special cleaning instructions;
• Areas to prioritize or exclude;
• Photographs or videos voluntarily submitted by you;
• Vacation-rental turnover information;
• Linen, laundry, restocking, staging, or inventory instructions;
• Property-manager, host, landlord, tenant, or owner information; and
• Notes concerning damaged, inaccessible, unsafe, or restricted areas.

C. Property-Access Information

When reasonably necessary to perform a service, we may collect:

• Door-entry instructions;
• Gate codes;
• Lockbox information;
• Smart-lock instructions;
• Key-location information;
• Alarm instructions;
• Building-access procedures;
• Parking-access instructions; and
• Other information required to enter, secure, or service the property.

Please provide only the access information reasonably necessary for the scheduled service. Do not include unrelated passwords, financial credentials, government identification numbers, or other sensitive information.

Property-access information may be made available to employees, contractors, cleaners, supervisors, or service providers who need the information to schedule, perform, supervise, or support the applicable cleaning service.

We may delete, restrict, archive, or otherwise stop using property-access information when it is no longer reasonably necessary, subject to operational, legal, security, fraud-prevention, dispute-resolution, and recordkeeping requirements.

D. Account Information

If you create or use an online account or customer dashboard, we may collect:

• Login credentials;
• Account preferences;
• Saved properties;
• Saved service instructions;
• Booking history;
• Recurring-plan details;
• Estimates;
• Invoices;
• Payment status;
• Credits and refunds;
• Cancellation and rescheduling history;
• Customer-support history; and
• Account-security information.

You are responsible for maintaining the confidentiality of your login credentials and for promptly notifying us if you suspect unauthorized account access.

E. Transaction and Payment Information

We may collect information concerning:

• Services purchased;
• Estimates and price calculations;
• Selected add-ons;
• Discounts or promotional codes;
• Taxes and fees;
• Payment authorizations;
• Charges;
• Refunds;
• Credits;
• Failed payments;
• Chargebacks;
• Disputes; and
• Transaction identifiers.

Payments may be processed by a third-party payment processor, such as Stripe.

We generally do not receive or store complete payment-card numbers. A payment processor may provide us with limited payment-related information, such as:

• Card brand;
• Last four digits of the card;
• Expiration month and year;
• Billing postal code;
• Payment token;
• Payment authorization status;
• Transaction identifier;
• Fraud or risk indicators; and
• Dispute or chargeback information.

The payment processor's collection and use of payment information are governed by its own privacy policy and terms.

F. Communications and Customer-Service Information

We may collect communications between you and Coastal Casa Cleaning, including:

• Emails;
• Text messages;
• Telephone communications;
• Online-form submissions;
• Chat messages;
• Social-media messages;
• Customer-support requests;
• Complaints;
• Rescheduling or cancellation requests;
• Satisfaction-guarantee requests;
• Survey responses;
• Reviews;
• Testimonials; and
• Other information you provide when communicating with us.

Calls may be monitored or recorded where permitted by law and where appropriate notice is provided.

G. Device, Internet, and Website-Usage Information

When you use our website or online Services, we or our service providers may automatically collect:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Language settings;
• Approximate location derived from an IP address;
• Referring and exit pages;
• Pages viewed;
• Dates and times of visits;
• Links or buttons selected;
• Session duration;
• Cookie identifiers;
• Device identifiers;
• Login events;
• Error logs;
• Diagnostic information; and
• Other information concerning your interaction with the website.

H. Marketing and Preference Information

We may collect:

• Email-subscription status;
• Text-message subscription status;
• Marketing preferences;
• Referral source;
• Promotion participation;
• Coupon usage;
• Campaign interactions;
• Survey responses; and
• Interests inferred from your interactions with the Services, where permitted by law.

I. Reviews, Photographs, Videos, and Other Content

If you submit a review, testimonial, photograph, video, or other content, we may collect:

• The content submitted;
• Your name or account identifier;
• The service associated with the submission;
• The date of submission;
• Your authorization regarding publication; and
• Related communications.

We will not publicly attribute a testimonial to your full name, likeness, property, or other identifying information without authorization where authorization is required.

J. Information About Other People

If you provide information about another person, such as a co-owner, tenant, guest, landlord, property manager, host, household member, emergency contact, or access contact, you represent that you are authorized to provide that information and permit us to use it for the purposes described in this Privacy Policy.

K. Sensitive Information

Depending on what you voluntarily provide, property-access instructions or communications may contain information that could be considered sensitive.

Please do not provide:

• Social Security numbers;
• Government identification numbers;
• Complete financial-account credentials;
• Medical records;
• Passwords for unrelated services;
• Biometric information;
• Precise financial information unrelated to payment;
• Information concerning immigration status; or
• Other information that is not reasonably necessary for us to provide the Services.

We may collect personal information from:

• You directly;
• Your authorized representative;
• A household member;
• A property owner;
• A tenant;
• A landlord;
• A vacation-rental host;
• A property manager;
• Our website and customer dashboard;
• Our employees, contractors, cleaners, and support personnel;
• Payment processors;
• Booking and scheduling providers;
• Customer-management providers;
• Communications providers;
• Analytics providers;
• Website-security and fraud-prevention providers;
• Advertising or referral partners, where applicable;
• Social-media platforms;
• Review platforms;
• Publicly available sources; and
• Other parties where permitted by law.

We may use personal information for the following business, operational, administrative, and commercial purposes.

A. Providing and Managing Cleaning Services

We may use personal information to:

• Prepare an estimate;
• Determine service eligibility;
• Determine service scope;
• Calculate pricing and expected duration;
• Schedule cleaning services;
• Assign employees or contractors;
• Coordinate property access;
• Communicate service instructions;
• Provide residential, recurring, vacation-rental, deep-cleaning, move-in, move-out, or other requested services;
• Process add-ons;
• Manage recurring plans;
• Send booking confirmations;
• Send reminders and service updates;
• Notify you of arrival, access, delay, or completion issues;
• Process payments;
• Provide refunds or credits;
• Resolve payment disputes;
• Maintain service records;
• Provide customer support; and
• Administer satisfaction-guarantee requests.

B. Operating Customer Accounts

We may use personal information to:

• Create and authenticate accounts;
• Maintain saved properties;
• Maintain customer preferences;
• Display estimates, bookings, invoices, and recurring plans;
• Allow eligible customers to reschedule, skip, pause, or cancel services;
• Protect accounts against unauthorized access;
• Investigate suspicious login activity; and
• Respond to account-related requests.

C. Communicating With You

We may use personal information to communicate about:

• Estimates;
• Appointments;
• Service changes;
• Cleaner assignments;
• Arrival windows;
• Access issues;
• Delays;
• Payment matters;
• Refunds;
• Account security;
• Recurring-plan changes;
• Policy changes;
• Customer-support requests;
• Safety concerns; and
• Other transactional or administrative matters.

Transactional communications may be sent even when you have opted out of marketing communications.

D. Improving and Personalizing the Services

We may use personal information to:

• Understand customer needs;
• Improve cleaning checklists;
• Improve pricing and duration estimates;
• Improve website functionality;
• Remember customer preferences;
• Diagnose errors;
• Troubleshoot technical issues;
• Develop new features;
• Conduct internal analysis;
• Train and supervise personnel;
• Measure service quality;
• Evaluate customer satisfaction; and
• Personalize portions of the Services.

E. Safety, Security, and Fraud Prevention

We may use personal information to:

• Authenticate users;
• Protect customers, workers, properties, accounts, and systems;
• Detect or prevent fraud;
• Detect unauthorized access;
• Prevent theft, abuse, or unlawful activity;
• Investigate payment disputes or chargebacks;
• Enforce safety requirements;
• Document property conditions or incidents;
• Maintain security logs;
• Respond to emergencies;
• Investigate violations of our policies; and
• Protect our legal rights or the rights of others.

F. Marketing and Advertising

Subject to applicable law and your preferences, we may use personal information to:

• Send promotions;
• Send service announcements;
• Provide referral offers;
• Invite you to provide feedback;
• Invite you to submit a review;
• Measure campaign performance;
• Customize website content;
• Evaluate referral sources; and
• Display or measure advertising, where applicable.

You may opt out of promotional emails using the unsubscribe link included in the message.

You may opt out of promotional text messages by replying STOP or using another method identified in the message.

Opting out of marketing communications does not prevent us from sending transactional messages concerning active or past services, appointments, payments, account security, access issues, policy changes, or customer-support matters.

G. Legal and Compliance Purposes

We may use personal information to:

• Comply with applicable laws and regulations;
• Respond to subpoenas, court orders, warrants, or other legal process;
• Respond to lawful government requests;
• Maintain required tax, accounting, insurance, and business records;
• Establish, exercise, or defend legal claims;
• Enforce our Terms of Service and policies;
• Conduct audits;
• Investigate complaints;
• Comply with contractual obligations; and
• Meet insurance, accounting, or compliance requirements.

H. Business Transactions

We may use and disclose personal information in connection with:

• A merger;
• Acquisition;
• Financing;
• Reorganization;
• Sale of assets;
• Bankruptcy;
• Due diligence process; or
• Transfer of all or part of Arasay LLC or the Coastal Casa Cleaning business.

We use Google reCAPTCHA v3 on selected website forms and online actions to help prevent spam, fraud, automated submissions, credential attacks, and other abuse. Unlike a traditional challenge, reCAPTCHA v3 generally operates in the background and evaluates an interaction using a score-based risk assessment.

Information Processed

Depending on implementation and context, reCAPTCHA may process technical, device, browser, cookie, page, action, and interaction information associated with a request, including an Internet Protocol address, the _GRECAPTCHA security cookie, the form or action being protected, and security signals used to assess whether an interaction appears legitimate or automated.

How We Use the Assessment

We may use the assessment to:

• Accept or reject a form submission;
• Require additional verification;
• Delay or limit repeated requests;
• Route a request for manual review;
• Prevent account, login, booking, or contact-form abuse; and
• Protect the security and availability of the Services.

A score does not necessarily establish that a person acted improperly. Where appropriate, we may use retry options, additional information, or manual review.

Google's Role

For reCAPTCHA Customer Data, Arasay LLC acts as the controller and Google acts as a processor under applicable Google Cloud contractual terms.

Alternative Submission Method

If reCAPTCHA prevents you from completing a legitimate form, contact us using the information in the Contact Us section below. Accessibility assistance is also available as described in our Accessibility Statement.

We use Microsoft Clarity, delivered through Google Tag Manager, to understand how visitors interact with our website and booking experience.

Clarity may collect or generate information concerning:

• Pages viewed;
• Clicks and taps;
• Scrolling and mouse movement;
• Navigation paths;
• Session duration;
• Browser and device information;
• Approximate IP-derived location;
• Referring pages;
• Technical and performance events;
• Pseudonymous identifiers;
• Heatmaps; and
• Session-replay information.

We use Clarity to:

• Evaluate website usability;
• Identify confusing or malfunctioning pages;
• Improve the booking process;
• Diagnose technical problems;
• Measure website performance; and
• Improve the customer experience.

We intend to mask or exclude sensitive content, including payment fields, passwords, property-access codes, alarm instructions, lockbox details, and sensitive account information. No masking system is infallible, so sensitive information should be entered only in fields specifically intended for it.

Clarity is delivered through our tag manager and loads only after the applicable analytics consent described in our Cookie Policy is received.

We and our service providers may use:

• Cookies;
• Pixels;
• Tags;
• Local storage;
• Software development kits;
• Session technologies;
• Analytics tools;
• Advertising technologies; and
• Similar technologies.

These technologies may be used to:

• Operate the website;
• Maintain sessions;
• Authenticate users;
• Remember preferences;
• Protect account security;
• Prevent fraud;
• Measure website traffic;
• Understand how visitors use the website;
• Diagnose errors;
• Improve performance;
• Measure marketing campaigns; and
• Support advertising, where applicable.

These technologies include Microsoft Clarity and Google reCAPTCHA — see our Cookie Policy for details.

A. Strictly Necessary Technologies

These technologies are required for:

• Website security;
• Authentication;
• Booking functionality;
• Payment processing;
• Account access;
• Session management; and
• Core website operation.

B. Analytics and Performance Technologies

These technologies help us understand:

• Website traffic;
• Page usage;
• Feature usage;
• Errors;
• Performance;
• Conversion activity; and
• General visitor interactions.

C. Functional Technologies

These technologies may remember:

• Language preferences;
• Property selections;
• Booking preferences;
• Account settings; and
• Other choices.

D. Advertising Technologies

We use Google Analytics to measure website traffic and usage. If we enable additional Google features, such as Google Signals or remarketing audiences, advertising technologies may also be used to:

• Deliver advertising;
• Limit repeated advertisements;
• Measure advertising effectiveness;
• Attribute visits or bookings to campaigns; or
• Recognize a browser or device across websites or services.

Where required by law, nonessential technologies will be used only after appropriate consent.

You may manage cookies and similar technologies through:

• Our cookie-preference tool (available at the bottom of any page);
• Your browser settings;
• Your device settings; or
• Opt-out mechanisms provided by applicable third parties.

Disabling cookies may affect the availability or functionality of portions of the Services. See our Cookie Policy for a full description of the technologies we use.

We may disclose personal information to the following categories of recipients.

A. Cleaning Professionals and Operational Personnel

We may disclose information to employees, contractors, cleaners, supervisors, dispatchers, and support personnel who need it to:

• Perform or coordinate a service;
• Access a property;
• Follow customer instructions;
• Communicate with a customer;
• Resolve a service issue;
• Verify completion;
• Process a satisfaction request; or
• Protect customer or worker safety.

We intend to provide personnel only with information reasonably necessary for their assigned functions.

B. Service Providers

We may disclose information to companies that perform services for us, including providers of:

• Website hosting;
• Cloud storage;
• Customer-account management;
• Booking and scheduling;
• Payment processing;
• Email delivery;
• Text messaging;
• Customer support;
• Analytics;
• Security;
• Fraud prevention;
• Accounting;
• Insurance;
• Legal services;
• Marketing;
• Review management;
• Document management;
• Microsoft, in connection with Microsoft Clarity;
• Google, in connection with Google reCAPTCHA;
• Data backup; and
• Disaster recovery.

These providers may process information only as permitted by their agreements with us and applicable law.

C. Payment Processors and Financial Institutions

We may disclose transaction and account information to:

• Payment processors;
• Card networks;
• Banks;
• Financial institutions;
• Fraud-prevention providers; and
• Dispute-resolution services.

D. Property Owners, Hosts, Managers, and Authorized Representatives

When a service is scheduled, paid for, or managed by another authorized person, we may disclose relevant information to that person, including:

• Booking information;
• Service status;
• Completion information;
• Access issues;
• Invoice information;
• Payment status; and
• Customer-support communications.

E. Professional Advisers

We may disclose information to:

• Attorneys;
• Accountants;
• Insurers;
• Auditors;
• Consultants;
• Financial advisers; and
• Other professional advisers.

F. Government Authorities and Legal Recipients

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with law;
• Respond to legal process;
• Respond to a court order, subpoena, warrant, or government request;
• Protect the rights, safety, or property of Arasay LLC, Coastal Casa Cleaning, our customers, our personnel, or others;
• Investigate fraud or unlawful conduct;
• Respond to an emergency; or
• Enforce an agreement or policy.

G. Business-Transaction Participants

Information may be disclosed to actual or prospective buyers, investors, lenders, advisers, insurers, or other transaction participants in connection with a merger, acquisition, financing, restructuring, bankruptcy, asset sale, or similar business transaction involving Arasay LLC or Coastal Casa Cleaning.

H. With Your Direction or Consent

We may disclose information when you direct us to do so, request the disclosure, or provide consent.

Arasay LLC does not sell personal information for money.

We may disclose online identifiers, device information, and website-usage information to advertising or analytics partners, such as Google, in ways that may be considered a "sale," "sharing," or targeted advertising under certain state privacy laws. Where applicable, you may opt out through our cookie-preference tool, available at the bottom of any page, or by submitting a privacy request.

Using reCAPTCHA solely for security and abuse prevention is not described by us as advertising use.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and document services;
• Maintain customer accounts;
• Manage recurring plans;
• Process payments;
• Provide refunds or credits;
• Respond to inquiries;
• Resolve disputes;
• Protect safety and security;
• Prevent fraud;
• Enforce agreements;
• Meet tax, accounting, insurance, and legal obligations; and
• Maintain appropriate business records.

Retention periods may vary depending on:

• The type of information;
• The sensitivity of the information;
• The duration of the customer relationship;
• Operational needs;
• Payment and tax requirements;
• Applicable limitation periods;
• Security considerations;
• Insurance requirements; and
• Whether the information is relevant to a dispute, investigation, or legal hold.

When information is no longer reasonably required, we may delete it, deidentify it, aggregate it, or securely archive it in accordance with our retention practices.

Property-access information should not be retained longer than reasonably necessary for active or reasonably anticipated services, except when continued retention is necessary for recurring services, security, fraud prevention, incident documentation, dispute resolution, legal compliance, or another legitimate operational purpose.

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, destruction, loss, misuse, or alteration.

These safeguards may include:

• Access controls;
• Authentication;
• Encryption in transit;
• Secure payment processing;
• Role-based access;
• Confidentiality requirements;
• System monitoring;
• Security logging;
• Vendor-management procedures;
• Backup procedures;
• Incident-response processes; and
• Policies concerning property-access information.

No method of electronic transmission, storage, or security is completely secure. Accordingly, we cannot guarantee absolute security.

You are responsible for:

• Maintaining the confidentiality of your account credentials;
• Using a strong and unique password;
• Restricting access to your devices;
• Promptly notifying us of suspected unauthorized account activity; and
• Providing property-access information only through approved channels.

Florida law includes requirements concerning the protection of certain personal information and notification following qualifying data-security breaches.

The Federal Trade Commission recommends that businesses identify the information they maintain, retain only what they need, protect retained information, securely dispose of information that is no longer needed, and prepare for security incidents.

Depending on your state or country of residence and applicable law, you may have the right to:

• Request confirmation that we process your personal information;
• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Obtain a portable copy of certain information;
• Opt out of the sale of personal information;
• Opt out of the sharing of personal information;
• Opt out of targeted advertising;
• Restrict or object to certain processing;
• Withdraw consent where processing is based on consent;
• Appeal the denial of a privacy request; and
• Receive service without unlawful discrimination for exercising applicable privacy rights.

These rights are not absolute.

We may deny or limit a request when permitted by law, including when information is reasonably necessary to:

• Complete a transaction;
• Provide a requested service;
• Maintain an active account;
• Detect or prevent fraud;
• Protect security;
• Comply with law;
• Maintain tax, accounting, or payment records;
• Exercise or defend legal claims;
• Protect another person's rights; or
• Satisfy another applicable exception.

California law provides qualifying consumers with rights concerning access, deletion, correction, disclosure, and certain opt-outs, but the law applies only to businesses that meet its statutory coverage requirements.

A. How to Submit a Privacy Request

You may submit a privacy request using one of the following methods:

• Email: hello@coastalcasacleaning.com
• Telephone: (727) 440-8983

Please describe the nature of your request and provide enough information for us to identify the relevant records.

B. Identity Verification

We may verify your identity before fulfilling a request.

Verification may require us to match information you provide with information already maintained by us.

We will not request more information than reasonably necessary for verification.

C. Authorized Agents

Where permitted by applicable law, an authorized agent may submit a request on your behalf.

We may require:

• Written authorization;
• Proof of the agent's identity;
• Verification of your identity; and
• Confirmation that you authorized the request.

D. Appeals

Where applicable law provides a right to appeal, you may appeal a denied request by contacting hello@coastalcasacleaning.com with the subject line Privacy Request Appeal. We will respond within the period required by applicable law.

A. Promotional Email

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.

B. Promotional Text Messages

We do not currently operate an SMS/text messaging program. If we launch one, you will be able to opt out of promotional text messages by replying STOP, as described in our SMS Terms.

Consent to receive marketing text messages is not a condition of purchasing cleaning services.

C. Transactional Communications

Even after you opt out of marketing, we may continue sending nonmarketing communications concerning:

• Appointments;
• Estimates;
• Property access;
• Payments;
• Refunds;
• Account security;
• Service completion;
• Recurring plans;
• Policy changes; and
• Customer-support matters.

D. Browser-Based Preference Signals

We process recognized opt-out preference signals, including Global Privacy Control, where required by applicable law.

The Services are intended for adults and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 through the Services.

If we learn that we collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information may contact us using the information below.

The Children's Online Privacy Protection Act and its implementing rule provide additional protections concerning online collection of personal information from children under 13.

The Services may contain links to or integrations with third-party services, including:

• Payment processors;
• Map providers;
• Social-media platforms;
• Review platforms;
• Scheduling providers;
• Authentication providers;
• Analytics providers;
• Advertising platforms;
• Microsoft Clarity;
• Google reCAPTCHA; and
• Communication services.

We do not control and are not responsible for the privacy, security, content, or practices of third parties.

Your interaction with a third party is governed by that third party's privacy policy and terms.

If you interact with us through social media or a public review platform, the applicable platform may collect, use, and disclose information according to its own privacy policy.

Information you post publicly may be viewed, copied, retained, or used by others.

Do not include the following information in public posts or reviews:

• Door codes;
• Alarm information;
• Key locations;
• Payment information;
• Private account information;
• Personal contact details; or
• Other sensitive information.

Arasay LLC is based in Florida, United States, and Coastal Casa Cleaning primarily provides cleaning services within its Florida service area.

If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or another country where our service providers operate.

Privacy and data-protection laws in those countries may differ from those in your country of residence.

Where applicable law requires safeguards for international transfers, we will use lawful transfer mechanisms.

European Economic Area, United Kingdom, and Switzerland

This subsection applies only to the extent Arasay LLC intentionally offers Services to, monitors, markets to, or otherwise processes personal information relating to individuals covered by applicable European, United Kingdom, or Swiss data-protection law.

Where applicable, the legal bases for processing may include:

• Performance of a contract;
• Steps requested before entering into a contract;
• Compliance with legal obligations;
• Legitimate interests;
• Protection of vital interests; and
• Consent.

Where applicable, individuals may also have the right to lodge a complaint with an appropriate supervisory authority.

Arasay LLC is a Florida limited liability company that owns and operates Coastal Casa Cleaning.

We handle personal information in accordance with applicable Florida law.

Florida's Information Protection Act addresses the security of certain personal information and notification obligations following qualifying security breaches.

This section does not create rights beyond those provided by applicable law.

Certain comprehensive U.S. state privacy laws apply only to businesses that meet specified requirements involving:

• Revenue;
• Volume of personal information processed;
• Business model;
• Advertising practices; or
• Other statutory thresholds.

If Arasay LLC becomes subject to an applicable comprehensive state privacy law, we will provide the notices, rights, and opt-out mechanisms required by that law.

To submit a request or ask whether a particular state-law right applies to you, contact hello@coastalcasacleaning.com.

We may use automated tools or business rules to assist with:

• Estimate calculations;
• Pricing;
• Duration estimates;
• Scheduling;
• Cleaner assignments;
• Service recommendations;
• Fraud detection;
• Payment-risk review; and
• Website personalization.

Online estimates may be based on information supplied by the customer, including:

• Property size;
• Number of bedrooms and bathrooms;
• Property condition;
• Service type;
• Service frequency;
• Pets;
• Add-ons; and
• Other selected details.

An online estimate may be subject to review or adjustment in accordance with our Terms of Service if the actual property, condition, requested scope, or service requirements differ materially from the information submitted during booking.

We do not intend to use solely automated decision-making to make decisions that produce legal or similarly significant effects concerning customers unless separately disclosed and permitted by applicable law.

We may update this Privacy Policy periodically to reflect:

• Changes in the Services;
• Changes in our information practices;
• New vendors or technologies;
• Legal or regulatory developments;
• Security improvements; or
• Operational requirements.

When we update this Privacy Policy, we will revise the Last Updated date at the top of the policy.

Where required by law, we will provide additional notice or obtain consent before materially changing how previously collected personal information is used.

Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy, except where applicable law requires another form of notice or consent.

Questions, concerns, complaints, or privacy requests may be directed to:

You can also reach us anytime through our contact page.

When this Privacy Policy refers to "Coastal Casa Cleaning," "Coastal Casa," "we," "us," or "our," those terms refer to Arasay LLC and the Coastal Casa Cleaning business it owns and operates.