Booking policies
Cancellation Policy
We understand that plans change. Here's how cancellations, rescheduling, and payment authorizations work for every type of booking.
We value your time — and ours.
Before every visit, we reserve a crew, travel time, and supplies specifically for your appointment. Giving us proper notice when plans change lets us serve every customer reliably.
Cancellation fees
The fee, if any, is based on how much notice you give before your scheduled arrival window — and it depends on which kind of booking you're cancelling.
One-Time Cleanings
Deep cleaning, move-in/move-out, and other single-visit bookings.
Recurring Customers
Weekly, biweekly, or every-4-weeks plans get extra flexibility.
Airbnb Turnovers
Turnovers are scheduled tightly around guest arrivals, so notice windows are stricter.
Rescheduling is always free
Moving your appointment to a new date or time never costs anything, no matter how much notice you give. The fee tiers above only apply if you cancel outright instead of rescheduling.
Recurring plans stay flexible
Skip or reschedule any single visit from your account, or end your recurring plan at any time — there's no long-term commitment. Changes apply to future visits; your next scheduled cleaning stays on the calendar unless you change it separately.
How payment authorization works
About 24 hours before your cleaning, we place a payment authorization on your card on file to secure the appointment. If you cancel within the free window, that hold is released. If a fee applies, we capture only the fee amount from the hold — never more. Once your cleaning is completed, the full amount is captured.
Good to know
- Cancellation fees help cover the crew time, travel, and supplies reserved specifically for your appointment.
- If our cleaner arrives and can't access the property, or no one is available, it's treated as a same-day cancellation and the full scheduled amount applies.
- Severe weather and other exceptional circumstances are reviewed individually — reach out and we'll work with you.
- Think a fee was charged in error? Contact us and we'll review it.
Frequently asked questions
Need help with your appointment?
Contact our team and we'll help you review your options.